Remote Infrastructure Management Services

Improve Business Performance with Robust Technology Infrastructure Services

IT Infrastructure is a vital component to any business operations and with the emergence of innovative technologies organizations around the world are changing their approach to IT infrastructure management. Organizations are now looking at strategic technologies that will improve operational efficiency while aligning IT infrastructure technology services to their respective business goals.

vServe24/7, the IT Infrastructure Management arm of Nous, offers expertise in Remote Infrastructure Management Services (RIMS) and round-the-clock Technology Infrastructure Services. We have been providing technology support for over two decades and we are a trusted partner for global customers, which include service providers and enterprise customers, across domains.

VISDM – Improving Service Quality & Reliability

Leveraging our in-depth knowledge and expertise in RIMS, our effective offshore delivery model – VISDM enables the delivery of cost drivers in IT through a combination of process excellence and service delivery innovation. VISDM is based on the ITILv3 framework and its benefits include:

Enhanced Infrastructure Technology Services with operational capabilities to meet business demands and bridge the existing operational gaps
Improves the overall performance, operational efficiency, capacity planning through automation, reporting, and documentation.
Multi-source governance for accountability and traceability
Consistent and improved IT infrastructure management services delivery
Scalability to handle increasing service demands

Optimize, Manage and Support Mission-Critical Infrastructure Performance

Datacenter Operations & Management

In today’s dynamic business environment, efficient Datacenter management is the key to drive business agility and response. We work as an extended arm for our customer’s Technology Infrastructure Services team by providing datacenter management services, along with optimizing database Operations, infrastructure maintenance and performance monitoring to maintain the uptime of critical systems. Our range of unrivalled datacenter operations and management services enable our customers to focus more on their core business functions, while we streamline IT operations, IT resource optimization and reduce costs. Our IT infrastructure management services include

Provisioning, configuration and administration
Remote Management
Vendor Management

Workplace Infrastructure Technology Services

With well-structured and flexible engagement models, we offer innovative Technology Infrastructure Services to manage all the aspects of workplace ecosystem. We enable businesses to remain connected, make decisions in real time and keep track of critical work on the go. We have developed strategic relationships with recognized partners in the IT industry, enabling us to successfully deliver leading cutting-edge technology to customers’ workplaces. We specialize in

Desktop virtualization
BYOD and Enterprise Mobility Management
Directory services
Desktop and laptop engineering, migration & administration

Technical Assistance Center

At vServe24/7, we go to great lengths to understand our customers’ needs and facilitate timely and effective resolution of IT problems and queries. Through our integrated approach towards IT infrastructure management services, we offer customized services to provide round-the-clock uninterrupted support, along with process efficiency and fast resolution of customers’ queries. Our Technical Assistance Center services include

24/7 IT Service Helpdesk Support
Product Support Services
Portal Support Services
Affiliate Marketing Services

Information Security Services

Internal and external information security threats are of major concern for any business. Our IT security experts offer protection across the network, safeguarding the perimeter, critical internal assets, data and remote users. We manage and monitor your IT infrastructure with round-the-clock Infrastructure Technology Services throughout the year, along with event management and correlation capabilities. Our IT Information Security Services include

Managed Security Services
Application Security Assessment
Vulnerability Assessment & Penetration Testing

Business Advisory & Consulting

We offer strategic business advisory and consulting services on IT infrastructure optimization that increases the return on your IT investment. Using the latest technological breakthroughs in IT transformation, we focus on your technical and business objectives and bring in our expertise in IT infrastructure management services to help you manage your IT assets. Our consultants come with extensive industry experience in the Infrastructure Management space and possess specialized skillsets to streamline your IT operations and enhance its efficiency. We consult on the below technologies

Business Transformation
Technology Transformation

Featured Resources

Find out how Nous helped the customer transform their service delivery and amplified business opportunities. Our team worked as an extended offshore support arm and delivered end-to-end email archiving services. The company wanted a technical service desk to address the growing volume of service requests while ensuring seamless consumer experience.

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