Business Continuity Support Services
Today, businesses recognize need for agility of their internal and external services more than ever. Technology based digital disruptions address every business aspect, and IT processes are more standardized and disrupted. ServiceNow technologies have emerged as the leading provider for IT processes across multiple domains.
Nous’ customers address IT processes beyond conventional implementation of modules and services. They explore the platform management, integrations, DevOps and custom application development capabilities of ServiceNow along with Nous, to get maximum out of their investment. Nous’ consultative approach covers ServiceNow’s product and technology roadmap and the best practices.
Service Offerings
Platform Management
- Consulting on platform subscription
- Regular license management and notification
- Platform provisioning and one time configuration
Consulting and Implementation
- Business Case Preparation
- Process Consulting & Workshops
- Solution Designing & ROI Assessment
- Installation & System Tailoring
Migration and Upgrade
- Platform migration
- Migration from 3rd Party legacy solutions
- Version Upgrades – sniff testing and liaison with OEM
Automated Testing and DevOps
- ServiceNow ATF and custom automations
- DevOps management and configurations
Support and Maintenance
- Production Support (L1/L2/L3)
- Enhancements & Bug Fixing
Integration and Reporting
- 3rd Party Integrations
- Process Integrations
- Pro Reporting – customized analytics & dashboards
- Integration Hub Services
Training and Adoption
- Tailored Training/Adoption Modules
- Certified Team – SCRUM®, PMP®, ITIL®, ServiceNow®
Nous – Venafi Collaboration
Nous collaborates with Venafi – a premier cybersecurity company that develops software to secure and protect cryptographic keys and digital certificates. The partnership aims at helping enterprises with Identity Access Management and in assessing security risks.
Nous’ Digital Certificate Organizer (DCO) in ServiceNow is powered by Venafi and serves effective management of certificates.
Challenges in Digital Certificate Lifecycle Management
- Outages of services or unavailability of other resources due to unnoticed expiration of certificates
- Complexities in managing the life cycle activities on thousands of certificates
- Exposure to business risk from security loopholes due to incomplete visibility into the use of certificates
- Lack of predictability of certificate usage against assets, owner groups
Solution: Digital Certificate Organizer (DCO) Application on ServiceNow
- Utilize full capabilities of ServiceNow platform to bring service management for certificates
- Synchronize certificate information with Venafi accounts
- Familiar and intuitive user interface on ServiceNow to request, download, retrieve, revoke and renew certificates
- Simple and efficient workflow steps in ServiceNow
- Real-time dashboards and reports, with role-based access
- Download from ServiceNow app store
Key Functionalities
Robust Certificate Life Cycle Management
Nous DCO app enables organizations to manage certificate lifecycle for large numbers of certificates. It allows requesting new certificates from Venafi, downloading and managing them, and accurate mapping of assets against associated certificates, all without leaving the ServiceNow environment.
Enforce Approval Workflow policy
DCO follows ServiceNow's role-based access control for certificate administration. It utilizes workflow processes in ServiceNow for users to access and execute actions using the app.
Users can leverage existing DCO app workflows to streamline the request, approval and certificate pickup process. In addition, users can manage certificate expirations and terminations, escalate with notifications and renew certificates within their organization.
Benefits
- Remove blind spots on certificate related outages
- Predictable and manageable certificate requisitions and renewals
- Single view of certificate status across organization through role-based dashboards
- Actionable custom notifications for in-console alerts or by email
- Know your certificates' usage in detail
- Accomplish all of these centrally using ServiceNow
Why Nous?
- Nous Infosystems has a dedicated consulting and implementations team on ServiceNow platform, with multiple process, technology administration and customization project experience.
- Our expert team of ServiceNow script consultants have a strong ITIL process knowledge and prior web development knowledge including JavaScript, Ajax. This gives a solid foundation to work with ServiceNow scripting in Glide and Jelly.
- Experience in integrating ServiceNow with multiple systems using SOAP and REST based web service API helps to ensure increased process maturity, coverage and decreased time-to-market.
Featured Resources
Case Study
Learn more about how Nous’ customization of ServiceNow module enabled two leading firms to reduce complexities in their business processes and achieve operational efficiency.
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Blog
Learn more about ServiceNow Automated Test Framework (ATF) and how it helps expedite the testing process for upgrades and deployments in ServiceNow.
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